How to report nursing home neglect
Reviewed by the Nursing Home Reporter editorial team
Where families typically file complaints—and how inspection records fit into that process.
Start with the resident’s safety
If someone is in immediate danger, call emergency services. Ask for a medical evaluation and keep copies of findings.
File a state complaint
Each state has a survey agency that investigates nursing home complaints. Provide dates, names, and what you observed. Ask for a complaint number.
Contact the long-term care ombudsman
Ombudsmen advocate for residents and can help navigate facility issues. They do not replace a lawsuit or medical care.
Review the CMS report card
Look up the facility on Nursing Home Reporter for abuse icons, special-focus status, deficiencies, fines, and staffing. Bring that context to any attorney conversation.
Consider a free case review
Reporting to regulators is separate from civil claims. If a loved one was seriously hurt or died, a free case review can help you understand next steps. This site is not a law firm.
- Not a law firm. We share CMS inspection data and connect interested families with a free case review.
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